A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
| School | State | Control | CCCU Member | ABHE Member | Total Bachelor's Degrees | Total Bachelor's Programs | Bachelor's Programs Partially Online | Bachelor's Programs Fully Online |
|---|---|---|---|---|---|---|---|---|
| Ohio University-Southern Campus | OH | Public | No | No | 0 | 1 | 0 | 1 |
| Ohio University-Lancaster Campus | OH | Public | No | No | 0 | 1 | 0 | 1 |
| Drexel University | PA | Private Non-Profit | No | No | 0 | 1 | 0 | 0 |
| Ohio University-Main Campus | OH | Public | No | No | 13 | 1 | 0 | 1 |
| University of Wisconsin-Stout | WI | Public | No | No | 0 | 1 | 0 | 0 |
| Bellevue University | NE | Private Non-Profit | No | No | 3 | 1 | 1 | 0 |
| Ashford University | CA | Private For-Profit | No | No | 15 | 1 | 1 | 0 |
| Ohio University-Eastern Campus | OH | Public | No | No | 0 | 1 | 0 | 1 |
| Siena Heights University | MI | Private Non-Profit | No | No | 0 | 1 | 0 | 0 |
| Ohio University-Chillicothe Campus | OH | Public | No | No | 0 | 1 | 0 | 1 |
| Ohio University-Zanesville Campus | OH | Public | No | No | 0 | 1 | 0 | 1 |
| School | State | Control | CCCU Member | ABHE Member | Total Bachelor's Degrees | Total Bachelor's Programs | Bachelor's Programs Partially Online | Bachelor's Programs Fully Online |